Top GoodX Features to Improve Patient Satisfaction in 2025
A smooth, stress-free experience can make all the difference for patients. At GoodX, we’ve developed features that not only support your daily operations but also contribute to a more positive patient journey. Here are ten powerful tools designed to keep your practice running smoothly while putting your patients first:
1. Appointment Reminders
Help reduce missed appointments with automatic reminders. Keeping patients informed leads to better time management and fewer disruptions to your schedule.
2. Patient Identifier
The Patient Identifier detects patient arrivals instantly, ensuring real-time updates to your schedule and a quicker start to each consultation.
3. Debtor Management
Access patient account details directly on your screen. This makes billing and account queries faster and more efficient for your team.
4. WhatsApp Communication
Reach out to patients via WhatsApp for appointment confirmations or quick responses—making communication easier and more convenient for everyone.
5. Custom Clinical Forms
Build clinical templates that suit your specific medical field. Custom forms speed up documentation and improve referral processes.
6. Smart Stickers
Smart Stickers automatically highlight important details such as “Chronic” or “Pre-authorised,” while also triggering background processes.
7. Direct Prescription Transfers
Send prescriptions straight to the pharmacy from your system. This eliminates paperwork and adds an extra layer of convenience for your patients.
8. Customisable Diary
Manage team or multi-location calendars with a dynamic diary system that helps you organise bookings with ease.
9. Cloud Capture for Secure Image Storage
Capture and store patient images using our Cloud Capture App, ensuring data is securely saved to a certified server—away from personal devices.
10. Integrated Financial System
Handle financial processes like invoicing and claim submissions all from one place—making admin quicker and improving the patient’s checkout experience.
Elevate Patient Experience with GoodX
Each of these tools is designed to reduce admin pressure and improve the quality of care patients receive. Discover more ways GoodX can support your practice at our Learning Centre: https://learning.goodx.co.za
